Data protection declaration

In the following, we inform about the collection of personal data when using our website. Personal data are all data that are personally identifiable to you, e.g. name, address, e-mail addresses, user behavior. We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress.

1 Responsible for data processing

Responsible according to Art. 4 para. 7 EU Data Protection Basic Regulation (DSGVO) is INFORM Institut für Operations Research und Management GmbH, Pascalstraße 35, 52076 Aachen, info[at]inform-software.com (see our Legal Notice).

2 Contact option of the data protection officer

You can contact our data protection officer at security@inform-software.com or at our postal address with the addition "the data protection officer".

3 Your rights

You have the following rights towards us with regard to personal data concerning you:

3.1 General rights

You have a right of access, rectification, cancellation, restriction of processing, objection to processing and data transferability. If processing is based on your consent, you have the right to revoke this consent with effect for the future.

3.2 Rights in data processing according to legitimate interest

Pursuant to Art. 21 para.1 DSGVO, you have the right to object at any time to the processing of personal data concerning you on the basis of Art. 6 para.1 e DSGVO (data processing in the public interest) or Article 6 para.1 f DSGVO (data processing to safeguard a legitimate interest) for reasons arising from your particular situation; this also applies to profiling based on this provision. In the event of your objection, we will no longer process your personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

3.3 Rights in direct advertising

If we process your personal data for direct marketing purposes, you have the right pursuant to Art. 21 para. 2 DSGVO to object at any time to the processing of personal data concerning you for the purpose of such advertising, this also applies to profiling insofar as it is associated with such direct marketing.

In the event of your objection to processing for direct marketing purposes, we will no longer process your personal data for these purposes.

3.4 Right of appeal to a supervisory authority

You also have the right to complain to a competent data protection supervisory authority about our processing of your personal data.

4 Collection of personal data when you visit our website

When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:

IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transmitted in each case, website from which the request comes, browser, operating system, and its interface, language and version of the browser software.

The legal basis for this is Art. 6 para. 1 f DSGVO.

5 Contact via e-mail or contact form

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, if applicable your name and your telephone number) will be stored by us in order to answer your questions. If we use our contact form to request information that is not required to establish contact, we have always marked it as optional. These details serve us to concretize your inquiry and to improve the processing of your request. This information is provided expressly on a voluntary basis and with your consent, Art. 6 Para.1 a DSGVO. If this involves information on communication channels (e.g. e-mail address, telephone number), you also agree that we may contact you via this communication channel in order to respond to your request. You can of course revoke this consent at any time in the future.

We delete the data arising in this context after the storage is no longer necessary, or limit the processing if statutory retention obligations exist.

6 Use of cookies

When you use our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard disk in the browser you use and through which certain information flows to the place that sets the cookie. Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

This website uses the following types of cookies, the scope and functionality of which are explained below:

6.1 Transient cookies

These cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, with which different requests of your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

6.2 Persistent Cookies

These cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.

6.3 Flash Cookies

The Flash cookies used are not recorded by your browser, but by your Flash plug-in. We also use HTML5 storage objects that are stored on your mobile device. These objects store the required data independently of your browser and do not have an automatic expiry date. If you do not wish the Flash cookies to be processed, you must install an appropriate add-on, e.g. "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. We also recommend that you regularly delete your cookies and your browser history manually.

6.4 Prevention of cookies

You can configure your browser settings according to your wishes and refuse the acceptance of third party cookies or all cookies, for example. Please note that you may not be able to use all functions of this website.

6.5 Legal bases and storage period

The legal bases for possible processing of personal data and their storage duration vary and are described in the following sections.

7 Website analysis

For the purpose of analyzing and optimizing our websites we use various services, which are described below. For example, we can analyze how many users visit our site, which information is most in demand or how users find the offer. Among other things, we collect data about the website from which a person has accessed a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. This helps us to design and improve our offers in a user-friendly way. The data collected is not used to personally identify individual users. Anonymous or at most pseudonymous data is collected. The legal basis for this is Art. 6 para. 1 f DSGVO.

7.1 Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user's activities across devices.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is § 15 para. 3 TMG and Art. 6 para. 1 f DSGVO. The data sent by us and linked with cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 50 months. Data whose retention period has been reached is automatically deleted once a month. For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html or https://policies.google.com/?hl=en

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the https://tools.google.com/dlpage/gaoptout?hl=en.

8 Data transmission

A transfer of your data to third parties does not take place, unless we are legally obliged to do so, or the transfer of data is necessary for the execution of the contractual relationship, or you have previously expressly consented to the transfer of your data.

External service providers and partner companies such as online payment providers or the shipping company commissioned with the delivery will only receive your data if this is necessary to process your order. In these cases, however, the scope of the transmitted data is limited to the required minimum. As far as our service providers come into contact with your personal data, we ensure within the scope of the order processing according to Art. 28 DSGVO that these comply with the regulations of the data protection laws in the same way. Please also note the respective data protection information of the providers. The respective service provider is responsible for the content of external services, whereby we check the compliance of the services with the legal requirements within the scope of reasonableness.

It is important to us to process your data within the EU/EEA. However, we may use service providers who process data outside the EU/EEA. In these cases, we ensure that an appropriate level of data protection is established at the recipient prior to the transfer of your personal data. This means that a data protection level comparable to the standards within the EU is achieved via EU standard contracts or an adequacy decision, such as the EU Privacy Shield.

9 Data security

We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress.